The State of Financial Automation

Find out how finance leaders are taking on challenges, approaching automation, and succeeding in 2024.
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2024 highlights

85%

of finance leaders are enthusiastic about adopting AI for better decision-making.

acknowledged that remote and hybrid work models have introduced new challenges.
feel very prepared to face financial management challenges.
2024 highlights

89%

believe it’s important for software vendors to provide AI capabilities in their tools.

BILL surveyed

750 finance leaders

We asked them about automation, remote and hybrid work, the benefits of 
integrated software—and how they’re preparing for success this year.
Chapter 01 highlights

Automation and AI trends

Are you ready to adopt financial automation? 
A majority of financial leaders are enthusiastic and willing to adopt automation and AI tools.

Want to learn more about automation adoption?

Download the full report
Insights into the state of financial automation from our survey of 750 SMB financial decision-makers from US SMBs with 10–500 employees.
Chapter 02 highlights

Remote and hybrid work

Financial professionals continue to face obstacles navigating the intricacies of remote and hybrid work arrangements.

Want insights on how to overcome remote work challenges?

Download the full report
Insights into the state of financial automation from our survey of 750 SMB financial decision-makers from US SMBs with 10–500 employees.
Chapter 03 highlights

2024 challenges

How prepared are businesses to weather macro challenges? A striking majority of businesses conveyed confidence in their ability 
to effectively deal with them.

Want to learn more about 2024 macro challenges?

Download the full report
Insights into the state of financial automation from our survey of 750 SMB financial decision-makers from US SMBs with 10–500 employees.
Chapter 04 highlights

Retaining finance talent

Staffing is a top concern in 2024. Survey respondents shared the tactics they’re using to successfully attract and retain finance talent.

Want more insights on retaining talent?

Download the full report
Insights into the state of financial automation from our survey of 750 SMB financial decision-makers from US SMBs with 10–500 employees.

Why finance teams are adopting automation software

From closing the books faster to better reporting, financial leaders shared why they’re adopting automation tools and integrated solutions.

Accounts Payable

Helps to close the books faster

Accounts Receivable

Improves customer relationships

Spend and expense management

Control and manage employee expenses

Financial planning solution

Easier to create ad hoc reports

About the survey

BILL’s 2024 State of Financial Automation survey, conducted by SMB Group, was fielded in December 2023. We surveyed 750 SMB financial decision- makers 
in the U.S. with 10-500 employees.

Where appropriate, we compared 2024 and 2023 
results to give a sense for how views and challenges 
are shifting.

Insights into the state of financial automation from our survey of 750 SMB financial decision-makers from US SMBs with 10–500 employees.

Surveyed Companies

EMPLOYEES
respondents
200-500
20%
100-199
27%
50-99
27%
10-49
26%