Bill.com Payables Frequently Asked Questions

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How does Bill.com compare to my bank's online bill payment service?

Read about the many advantages of Bill.com.

Can I give my external bookkeeper/accountant access to my Bill.com information? What about others in my business?

Absolutely! Read more about the access levels and permissions available to you.

Is it possible for Bill.com to send me a DVD backup of my documents?

Yes, Bill.com can provide you an account backup at any time. Learn more about requesting a DVD.

How hard is it to set up my Bill.com account? How do I get started?

You'll find that Bill.com is one of the easiest financial applications to set up and use daily. It takes less than an hour. Let us explain why.

How long does it take to make my vendor payments?

Bill.com offers you complete control over payment scheduling, so your payments are always on time. Click to learn more.

How do I make payments through Bill.com?

Setting up your bank account is quick and easy. Let us tell you how.

Do I have to make all payments through Bill.com?

We know some payments need to be made in cash or right away. Bill.com can still help you manage and account for those bills and payments. Learn more.

How do I reconcile my bank account once I'm using Bill.com?

Reconciling your bank account has never been easier. We set up the method for you. Learn more about how this will work.

How does Bill.com make vendor payments? Is it all done online or through the mail?

You're in the driver's seat. You pay who, when and how you like. We help you get it all set up. Read more.

What do my vendor checks look like?

We send your vendor plenty of information to ensure they can apply your payment correctly. We even send an image of the bill with the check. Click to check it out.

How do I set up my vendors and contractors to receive ePayments (ACH)?

Setting up your vendors is a snap with our free vendor directory. You can also invite your vendor to participate in our free directory or enter ePayment information yourself. See how.

How can I request additional features or improvements I need?

We want to hear from you. Let us know how we can do an even better job of solving your pain, saving you time, and making your life easier..

Is Bill.com secure?

We know security is of utmost importance and we take a number of precautions to protect you and your money. Learn more.

What is Bill.com's privacy policy?

We go to great lengths to ensure your privacy. Read about how important this is to Bill.com.

How do I cancel the service?

Click here to learn how.

 

Bill.com Online Invoicing (Receivables) Frequently Asked Questions

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How can I get paid? Bank Transfers? PayPal? Credit Card?

All of the above. Click here to learn more about our award-winning Receivables service and the payment methods available.

How will I create an invoice using Bill.com?

Creating invoices is easy. We can even import them from QuickBooks. Read more.

Can I or my customers set up autopay so I get paid automatically?

You sure can. Click here and we'll tell you how.

Does Bill.com support multiple invoice templates?

Yes, create as many invoice templates as you need. Learn how.

Does Bill.com send customer invoices electronically or via mail?

Both! With Bill.com you can choose to have invoices sent to your customers electronically or choose to have us print and mail them on your behalf. Learn more.

When Bill.com mails an invoice what does my customer receive?

Your customer receives a professional invoice, a link to your personalized payment site, and a return envelope. We make it so much easier for you to be paid accurately and on time. Click to check it out!

What does my customer see when they pay me online?

Your customer clicks on your custom URL (web address), sees your branded payment portal and logs in. From there, they can see your invoice, any notes, and pay you. They can also access other documents you've shared and prior invoices and payments. Watch to learn more.

Can I let other people in the company see if customers have paid?

Absolutely! Read more about the access levels and permissions available to you.

Can I assess late fees to customers who don't pay me on time using Bill.com?

You certainly can. Click here for more details.

Can I email an invoice to more than one person, such as a client and their bookkeeper?

Yes. This is very easy using Bill.com. Click to see how.

How hard is it to set up my Bill.com account? How do I get started?

You'll find that Bill.com is one of the easiest financial applications to set up and use daily. It takes less than an hour. Let us explain why.

Is Bill.com secure?

We know security is of utmost importance and we take a number of precautions to protect you and your money. Learn more.

What is Bill.com's privacy policy?

We go to great lengths to ensure your privacy. Read about how important this is to Bill.com.

How do I cancel the service?

Click here to learn how.

Cash Forecast Frequently Asked Questions

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What is Bill.com Cash Forecast?

Bill.com allows you to quickly and easily manage your cash and predict future inflows, outflows, and problem areas. Click here to read more

How can I learn more about Bill.com's Cash Forecast?

If you've been wrestling with a spreadsheet or tracking things manually to try to predict your cash flow, life just got a whole lot easier. Click here to find out how.

Can I enter my own bank balance?

Yes! With some accounting packages, Bill.com will sync the bank balance, but you can always update the balance at any time to reflect recent activity. Learn how.

Can I enter transactions that didn't happen in Bill.com?

Definitely. To learn how to enter transactions that aren't entered in Bill.com (like payroll) for cash forecast accuracy, click here.

Bill.com Accountant Frequently Asked Questions

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What is the Bill.com Accountant Program?

The Bill.com Accountant Program is designed to help you leverage the many benefits of the Bill.com service for your clients, while increasing the level of service your firm provides. Learn more.

What is your relationship with CPA2Biz?

Bill.com actively seeks out and engages in strategic partnerships like this one to advance technology and the future of the accounting profession. Click here to read more.

Can our firm's clients and I share access?

Yes, you and your clients can share payables and receivables processing tasks. Bill.com lets you determine how to involve clients. Learn more about common business and work flow scenarios here.

Will our firm have free access to each of our client's accounts in Bill.com?

Yes, with the Bill.com Accountant Program, accountant firm employees will get free unlimited access to all the client accounts they've been given permission to access. Learn more about Bill.com roles and permissions here.

Can our firm pay for our clients' use of Bill.com?

Yes. You can choose to have clients' fees billed directly to your firm. You can set up this central billing feature using the Accountant Console. Click to learn how.

Does Bill.com offer a training program?

Yes. We offer two different levels of training certification as well as an essentials course for beginners. Certifications are included with the price of your program and console. Read more.

Does Bill.com work with storing credit card receipts and recording bills paid via credit card?

Yes, but this works only if you use QuickBooks for Windows, QuickBooks Online, NetSuite, or Peachtree (Sage 50). Read more.

Will I be able to list my firm in the Bill.com accountant directory?

Yes. We offer listings by state, giving priority to those accountants who have completed Bill.com certification programs. Learn more about managing your directory listing.

Can I embed the Bill.com login page on my own website?

Yes. You can use a simple code snippet and your customized Bill.com client login URL to offer your clients the ability to log in from a page branded with your firm logo, right from your own website. Click here to get the details.

Is Bill.com secure?

We know security is of utmost importance and we take a number of precautions to protect you and your money. Learn more.

What is Bill.com's privacy policy?

We go to great lengths to ensure your privacy. Read about how important this is to Bill.com.

How do I cancel the service?

Click here to learn how.

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