Looking Back and Looking Forward - A Message For You From CEO Rene Lacerte
As I look back on 2015, I’m proud of many accomplishments at Bill.com. With many new improvements, I hope we’ve helped you save more time and get paid even faster. We improved sync, making it more seamless to integrate with QuickBooks Online, Xero, Netsuite and Intacct. We launched our first native mobile app so you can approve bills and make payments on the go. We added new features to the Bill.com Network, including search and vendor recommendations. Our Network vision is to eventually connect all businesses so that vendor and customer setup, invoices and payments occur with practically no data entry. We are well on our way to making that a reality.
In 2016, we’ll continue to grow the Bill.com Network, making it more valuable to you. We also understand mobile continues to be important and will dramatically improve your experience on multiple devices, including tablets, iPhones and soon Android phones.
Bill.com grew in 2015. Our business nearly doubled. We added 2 more of the top 30 banks and now serve 41 of the top 100 accounting firms. In the last year Bill.com won 12 prestigious awards including being named a Red Herring Top 100 company; an AlwaysOn Global 250; and a Sleeter Awesome Application award for Bill.com mobile.
We also experienced growing pains in 2015. Even though we increased staff by 30% to provide better service to you, our customer support service levels fell below some of your expectations and we apologize for that. We’re working hard to grow and train our support team and plan to have service levels back on track in early 2016. This is a top priority.
The most important thing I want to say is, “thank you,” for supporting us as we grow. We value your business and ongoing feedback on how to get better. Everyone at Bill.com appreciates the trust you place in us. You are helping us eliminate the 19 billion paper business checks that are written each year. Because of your trust and support, we will continue to improve Bill.com so that it continues to make your life easier.
Wishing you and your family a wonderful holiday and a prosperous new year.
CEO and Founder, Bill.com