How we use the information we collect
We use the information that we collect for purposes of:
- providing or facilitating the Service,
- improving the Service,
- maintaining the security of the Service and our network,
- marketing our products and services and other products and services offered through the BILL platform (unless you choose to opt out), and
- as required or permitted by law.
To Provide or Facilitate the Service
Registering your account.
When you create a BILL account or enroll as a BILL account User, we use the information that we collect about you, including any identifying information or financial information, for purposes related to the review, establishment, provision, administration, maintenance and monitoring of your BILL account or your use of the Service. We also use this information to verify your identity and your eligibility to use the Service, and to comply with applicable law.Providing or facilitating the Service.
We use the information that we collect about you, together with information that you provide about your Customers and Vendors and the content that you upload to the Service, to provide and facilitate the Services in accordance with your instructions and BILL account settings and elections. We also use your information to process payments requested by you and to provide you with transaction history and account information.
Providing customer service and technical support.
We use your information, including your name, phone number, email address, account number, payment history and device information, to process and respond to your requests or inquiries, and to provide you with customer service, technical support, or software updates.Communicating with you.
We will use your information to contact you about the Service or your BILL account, and to provide you with security, technical, support and administrative messages, including for purposes of multi-factor authentication.
When contacting you by phone, we may use, and you consent to receive, as permitted by applicable law, informational autodialed calls and text messages, as described in our Terms of Service
. If you wish to opt out of receiving autodialed calls or text messages from BILL, you can contact BILL Customer Support through our customer support portal
. You understand that if you opt out of receiving informational autodialed calls or text messages, such as for multi-factor authentication, you may lose access to certain features and functionalities of the Service, including but not limited to the ability to request or send payments through the Service. BILL may, without further notice or warning and in its sole discretion, where permitted by law, monitor or record telephone conversations between BILL or its agents and you or anyone acting on your behalf, for quality control and training purposes or for BILL’s protection. While your communications with BILL may be overheard, monitored, or recorded, not all telephone lines or calls may be recorded by BILL, and BILL does not guarantee that recordings of any particular telephone calls will be retained or retrievable.
To Improve the Service
Improving and developing the Service. We aggregate your information, including your payment transaction information and your feedback to BILL, with information from other BILL users and use that data to improve the Service, to develop new products and services or features, and to enhance the quality of the Service. We use this information to provide you with a better experience, to administer the Service, to improve the quality and value of the Service, and to gather broad demographic information about how the Service is used.
To Maintain a Secure Environment
Protecting your account. We use the information we collect from you to prevent, detect, investigate, and report fraud or security incidents related to your use of the Service or your BILL account. We use your information to investigate any error, unauthorized transaction, or other fraud or security incident that we discover or that you report to us.
Ensuring the reliability, safety and security of the Service. We use the information that we collect to comply with and enforce our Terms of Service and all laws and regulations applicable to the Service. We use the information that we collect to secure and protect the integrity of our network, prevent unauthorized access to the Service, help diagnose and troubleshoot potential hardware malfunctions, and otherwise secure the Service.
Marketing and Promotional Purposes
Marketing and advertising. We use the information that we collect about you to market the Service to you, and to communicate with you about products or features, or BILL Marketing, that may be of interest to you. If we send you a marketing email, we will provide you with information on opting out of future marketing emails or communications from us. If you opt out, we can continue to send you informational communications relating to the use of the Service, such as transaction receipts or administrative messages about your BILL account. We may also use information about you for our (and banks that offer services through BILL) marketing purposes, including to identify other similar prospective customers who may be interested in the Service.
Referrals. If you refer another person to the Service, we will collect a name and email address for the referral. We will use this information to send an email invitation to use BILL to the person you are referring. BILL may retain the referral information, but solely for the purpose of tracking the success of our referral program.
Sweepstakes, contests, and other promotions. We may use the information that you voluntarily provide in connection with a sweepstakes, contest or other promotion (“Promotion”) sponsored by BILL in accordance with the official rules for the Promotion.
As Required or Permitted by Law
We may use the information that we collect about you as required or permitted by law. Such uses include but are not limited to compliance with anti-money laundering and anti-terrorism financing laws, “know your customer” regulations, and OFAC sanctions requirements.