Privacy and Security

Bill.com Privacy Notice

Effective date: August 20, 2019

Privacy Policy in effect prior August 20, 2019

This Privacy Notice applies to all Bill.com, LLC (“Bill.com”) websites, applications, promotions, products and services (collectively, the “Bill.com Service” or the “Service”), including all those that link to this Privacy Notice, and describes how Bill.com collects, uses, shares, transfers, stores, retains, or otherwise processes your personal information. This Privacy Notice also applies to any surveys, rewards, promotions, sweepstakes, contests, referrals, or other marketing activities conducted by Bill.com or in connection with the Bill.com Service (collectively “Bill.com Marketing”). This Privacy Notice does not apply to any third party website or service that Bill.com does not own or control. Capitalized terms not defined in this Privacy Notice have the meanings given to them in Bill.com’s Terms of Service. Please review this Privacy Notice carefully.

Bill.com will share your information only as described in this Privacy Notice, or as permitted by law. Bill.com will not sell, lease, rent, or trade your personal information to any third party for that party’s marketing or promotional purposes, unless you give your consent.

If you are an individual, or are acting on behalf of an individual, using the service for personal family or household purposes, please read our Consumer Privacy Notice to understand our privacy practices and the privacy choices available to you.

By continuing to use the Service or participating in Bill.com Marketing after being provided with this Privacy Notice, you consent to Bill.com’s policies and practices as described herein.

This Privacy Notice explains:

Information we collect and the sources from which we collect it

Bill.com collects information about you from:

  • you;
  • your use of the Service or your participation in Bill.com Marketing; and
  • third parties.  

Information that We Collect from You

Account information. When you sign up for a Bill.com account or register as a Bill.com User, we collect contact and identifying information about you, including but not limited to: your name; billing address; phone number; email; Tax Identification Number or Social Security Number (collectively, “TIN”); date of birth (natural persons); government-issued identification (natural persons); and Organization information, including company name and address, formation documents, business license, tax documents, phone number and business email address. We require you to choose a strong password, and may require you to provide device information to receive multi-factor authentication. We collect information from you when you use the Service, contact us for support, or provide us with feedback on the Service. As we introduce new products, services or features, we may collect new and different types of information from you when you use the Service or contact Bill.com in connection with your account.

US PATRIOT Act. To help the U.S. government fight the funding of terrorism and money laundering activities, federal and state law requires financial institutions, including money services businesses like Bill.com, to obtain, verify, and record information that identifies every customer. 

What this means for you: When you use the Service, we will ask you for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents, such as business related documents. We will let you know if additional information is required.

Financial information. When you use the Bill.com Service to make or receive payments, we collect certain financial information from you, such as bank routing and account information, including bank statements and verification of bank account ownership, and/or a credit or debit card to bill Service Fees. We may also collect information to verify financial condition and creditworthiness. 

Information about your Customers and Vendors. We may collect information from you about your Customers and Vendors, including but not limited to name, address, email address, phone number, TIN, and financial information, based on your use of the Service and payment instructions. 

Payment transaction information. When you request, make, receive, record, or otherwise process a payment through the Bill.com Service, we collect information about the payment transaction and the transacting parties, such as the date, time and location(s) of the transaction, identifying information of the sender and recipient, the payment or transfer amount(s), bank account information for the sender and/or recipient, a description of the transaction, and the Service Fees charged by Bill.com. 

Feedback. We collect information that you choose to provide to us in connection with your feedback about Bill.com or the Bill.com Service, including through your use of the Bill.com Service or your participation in Bill.com Marketing.

Online forms. We collect the information that you provide to us through online forms, including but not limited to forms on our Website or social media forms, such as Bill.com webinar sign-up forms or LinkedIn forms.

Bill.com marketing participant information. We collect the information that you provide voluntarily in connection with your participation in Bill.com Marketing, including but not limited to engagement at event booths, sweepstakes, contests, promotions, surveys, and referrals.

Importing your contacts. If you choose to import contacts from your email account, including to invite those contacts to use the Service, we will collect the username and password for the linked email account, as well as the contact information for your contacts. We will only use this information for the purposes for which it is shared by you.

Other. When you use the Bill.com Service or otherwise engage with Bill.com, even if you do not establish or use a Bill.com account, we may collect information about you, such as name, email address, phone, and mailing address. We may also collect information from you when you visit our Website.

Information We Collect from Your Use of the Bill.com Service

Device information. We collect information about your device when you install, access, or use the Bill.com Service on that device. The device information that we collect may include IP address, hardware model, operating system information, Bill.com app version, browser information, and mobile network. Your device may also allow us to collect and use information received through device-based settings, such as access to your contacts, camera, or photos, based on your settings. See the “How you can manage your privacy choices” section below for additional information on managing your device settings.

Geolocation information. When you use with the Service, we collect the location of the device that you are using to access Bill.com.

How you interact with the Bill.com Services. We collect information about how you access and use the Service, including but not limited to: your IP address; the domain name of the Internet Service Provider you use; and the date(s) and time(s) you access the Service; the pages you access and view; any term(s) you search; and the individual address of the device that you use to interact with the Bill.com Service. 

Information from third parties you choose to interact with through Bill.com. We collect information about you from third parties with whom you interact through the Bill.com Service, including but not limited to your Vendors or Customers. We may also collect information about you from third party services that are supported by, or sync or integrate with the Service, including but not limited to third-party data entry services or accounting software providers. 

Information We Collect about You from Third Parties

Identify verification. We collect information about you from third parties as required and permitted by law, including but not limited to for purposes of verifying your identity and/or complying with anti-money laundering and anti-terrorism financing laws, “know your customer” regulations, and OFAC sanctions requirements. 

Compliance and fraud. We collect information about you from third parties for purposes of fraud detection and prevention, in connection with certain types of investigations, or as otherwise permitted by law to ensure the safety and security of the Service. 

Address and Organization information. We collect information about you or your Organization from commercially available sources to ensure your account information, for example your address, is accurate and up-to-date.

Marketing. We collect information about current and prospective users of the Service from third party services, including but not limited to lead generation services and providers of customer and lead data, as well as enriched data about visitors to our Website, all as permitted by law.

How we use the information we collect

We use the information that we collect for purposes of:

  • providing the Bill.com Service, 
  • improving the Service,
  • maintaining the security of the Service and our network,
  • marketing our products and services (unless you choose to opt out), and 
  • as required or permitted by law. 

To Provide the Bill.com Service

Registering your account. When you create a Bill.com account or enroll as a Bill.com account User, we use the information that we collect about you, including any identifying information or financial information, for purposes related to the review, establishment, provision, administration, maintenance and monitoring of your Bill.com account or your use of the Service. We also use this information to verify your identity and your eligibility to use the Bill.com Service, and to comply with applicable law.

Providing our Service to you. We use the information that we collect about you, together with information that you provide about your Customers and Vendors and the content that you upload to the Service, to provide the Service to you in accordance with your instructions and Bill.com account settings and elections. We also use your information to process payments requested by you and to provide you with transaction history and account information. 

Providing customer service and technical support. We use your information, including your name, phone number, email address, account number, payment history and device information, to process and respond to your requests or inquiries, and to provide you with customer service, technical support, or Software updates.

Communicating with you. We will use your information to contact you about the Service or your Bill.com account, and to provide you with security, technical, support and administrative messages, including for purposes of multi-factor authentication. 

When contacting you by phone, we may use, and you consent to receive, as permitted by applicable law, informational autodialed calls and text messages, as described in our Terms of Service. If you wish to opt out of receiving autodialed calls or text messages from Bill.com, you can contact Bill.com Customer Support through our customer support portal. You understand that if you opt out of receiving informational autodialed calls or text messages, such as for multi-factor authentication, you may lose access to certain features and functionalities of the Service, including but not limited to the ability to request or send payments through the Service. Bill.com may, without further notice or warning and in its sole discretion, where permitted by law, monitor or record telephone conversations between Bill.com or its agents and you or anyone acting on your behalf, for quality control and training purposes or for Bill.com’s protection.

To Improve the Bill.com Service

Improving and developing the Service. We aggregate your information, including your payment transaction information and your feedback to Bill.com, with information from other Bill.com users and use that data to improve the Service, to develop new Bill.com products or features, and to enhance the quality of the Service. We use this information to provide you with a better experience, to administer the Service, to improve the quality and value of the Service, and to gather broad demographic information about how the Service is used.

Links to other websites or applications. If you link to a third-party service, website or application through the Service, we may track whether the link has been followed to improve the quality of the Service and Bill.com’s partnership activities. This Privacy Notice does not apply to and we are not responsible for any third-party services, websites or applications that are not owned or controlled by Bill.com, including those that link to the Bill.com Service. To understand how third parties process and protect your information, we recommend that you review their privacy policies, terms of use, and websites.

To Maintain a Secure Environment

Protecting your account. We use the information we collect from you to prevent, detect, investigate, and report fraud or security incidents related to your use of the Service or your Bill.com account. We use your information to investigate any error, unauthorized transaction, or other fraud or security incident that we discover or that you report to us. 

Ensuring the reliability, safety and security of the Service. We use the information that we collect to comply with and enforce our Terms of Service and all laws and regulations applicable to the Service. We use the information that we collect to secure and protect the integrity of our network, prevent unauthorized access to the Service, help diagnose and troubleshoot potential hardware malfunctions, and otherwise secure the Service.

Marketing and Promotional Purposes

Marketing and advertising. We use the information that we collect about you to market the Service to you, and to communicate with you about Bill.com products or features, or Bill.com Marketing, that may be of interest to you. If we send you a marketing email, we will provide you with information on opting out of future marketing emails or communications from us. If you opt out, we can continue to send you informational communications relating to the use of the Bill.com Service, such as transaction receipts or administrative messages about your Bill.com account. We may also use information about you for our marketing purposes, including to identify other similar prospective customers who may be interested in the Service.

Referrals. If you refer another person to the Bill.com Service, we will collect a name and email address for the referral. We will use this information to send an email invitation to use Bill.com to the person you are referring. Bill.com may retain the referral information, but solely for the purpose of tracking the success of our referral program.

Sweepstakes, contests, and other promotions. We may use the information that you voluntarily provide in connection with a sweepstakes, contest or other promotion (“Promotion”) sponsored by Bill.com in accordance with the official rules for the Promotion.

As Required or Permitted by Law

We may use the information that we collect about you as required or permitted by law. Such uses include but are not limited to compliance with anti-money laundering and anti-terrorism financing laws, “know your customer” regulations, and OFAC sanctions requirements.

How we share the information that we collect

We share your information:

  • with third parties that you authorize, 
  • with our partners and service providers, 
  • as required or permitted by law, and
  • with your consent.

With Third Parties That You Authorize

With other Users on your Bill.com account. If you are the Administrator for a Bill.com account, we will share your information with your Users in accordance with your account settings and preferences. If you are a Bill.com User, the account Administrator can access your information and change certain of your settings, and Bill.com may send information about your use of the Service to the Administrator.

With your authorized service providers. If you sign up or authorize your accountant or another third party service provider to use or access the Service on your behalf or to use your Bill.com account, including by linking your Bill.com account to a Console, we will share your information with that authorized third party.

With third parties you choose to interact with through Bill.com. We share your information with third parties that you choose to interact with through the Bill.com Service, including but not limited to your Vendors or Customers. We may also share your information with third party services that are supported by and integrate or sync with the Service, based on your choices and account settings, such third-party data entry services, accounting software providers, or social media sites that link to the Service. This Privacy Notice does not apply to collection, storage, or other processing of your information by third parties. The privacy practices of third parties, such as accounting software providers or social media sites, are governed solely by their privacy policies and terms of use. To understand how third parties process and protect your information, we recommend that you review their privacy policies, terms of use, and websites.

Fraud prevention. We may share information about changes to your Bill.com account, such as changes to a bank account or to your address, with your Vendors or Customers for purposes of fraud prevention and detection.

With others on the Bill.com network, based on your choices. Based on your profile visibility choices, we may share certain information about you with members of the Bill.com payment network. See Controlling your profile visibility for more information. The processing of your information by any other member of the Bill.com network with whom you choose to share your information, based on your profile settings, is governed solely by the privacy policy of the third party. 

With Our Third Party Service Providers and Partners

With our third-party service providers and business partners. We may share your information with our third-party service providers and business partners as needed to provide, maintain, support, secure, and improve the Service. Services provided to Bill.com by these third-party providers include, but are not limited to, identify verification, payment processing, fraud prevention, database management, data storage, web analytics, and marketing services. Our third-party service providers have access to your information only for the purposes of performing specific tasks on our behalf in compliance with our Terms of Service, and are obligated not to use or disclose your information for any other purpose or in any manner that is inconsistent with this Privacy Notice.

For example, Bill.com may use Plaid Technologies (“Plaid”) to gather certain information about you from financial institutions. By using the Service, you grant us and Plaid the right, power, and authority to access and transmit the information obtained about you from financial institutions for purposes related to the Bill.com Service. This Privacy Notice does not apply to collection, storage or other processing of your information by Plaid, which is governed by solely by the Plaid Privacy Policy. Another example is that if you access or use the Google Maps Platform (“Google Maps”) through the Service, your use of Google Maps is subject to Google’s Terms of Service and the Google Privacy Policy.

Aggregated and non-identifying information. We share aggregated and anonymized information with third parties for industry and clickstream analysis, demographic profiling, and other purposes. Aggregated and anonymized information shared for these purposes will not contain personal information that can be associated with you.

As Required or Permitted by Law

As required by law. We will share your information with third parties as required by law. Bill.com cooperates with government, law enforcement, and private third party requests for information as we, in our sole discretion, determine is reasonably necessary to comply with any applicable law, regulation, government request or legal process, including but not limited to subpoenas. 

As permitted by law. We may share your personal information as permitted by law, including, but not limited to, as we, in our sole discretion, believe necessary or appropriate to ensure the security and confidentiality of the Service, to prevent, detect or respond to fraud or security incidents, to respond to claims and legal process, to protect the property or rights of Bill.com or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity. 

In connection with business transactions or corporate changes. The information that we collect in connection with the Service is a business asset. As a result, we may share or transfer your information if we enter bankruptcy or are party to a business transaction, such as a merger, acquisition, reorganization, or asset sale. 

With Your Consent

We may share your information at your direction or with your consent.

How long we retain information

Bill.com will retain your information in accordance with our internal records retention and management policies and procedures, including as necessary to provide you with the Service or administer your Bill.com com account, or as long as necessary to comply with our legal obligations, resolve disputes, reserve our legal rights, and enforce our agreements.

How to cancel or make changes to your Bill.com account

You can update, correct, or restrict processing of the information associated with your Bill.com account at any time. You can make such changes through the Service, or you can request changes to your account information by contacting Bill.com Customer Support through our customer support portal. You understand that if you restrict processing of the information associated with your Bill.com account, you may lose access to certain features and functionalities of the Service, including but not limited to the ability to request or send payments through the Service.

You may cancel your Bill.com account at any time through the Service, or by contacting Bill.com Customer Support through our customer support portal. See our Terms of Service for more information on canceling your Bill.com account. After cancellation of your account, this Privacy Notice will continue to apply to any information collected about you by Bill.com.

Cookies and third party technologies

Bill.com and our third-party service providers set and use cookies and similar technologies to store and manage user preferences, enable content, gather analytic and usage data, and deliver targeted advertising. A cookie is a small text file that is placed on a computer or other device, and is used to identify the device and to collect information. 

Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:

  • Essential cookies enable you to navigate our Website and to use the Service. Without these cookies, our Website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.
  • Analytics cookies collect information about the use of our Website and application, and enable us to improve the way our Service works. For example, analytics cookies show us the most frequently visited pages and analyze site traffic. We use them to analyze broad trends and patterns of usage on our Website, rather than to monitor the usage of any particular individual. 

We use third-party service providers, including Google Analytics, to analyze the use of our Website. You can opt-out of the use of web analysis at any time either by downloading and installing a Browser Plugin offered by Google or by configuring your browser to delete and reject cookies.

  • Social Media cookies collect information about your visits to our Website, but only when you are logged in to your social media account(s).
  • Customer interaction cookies allow us to communicate with you, including for purposes of real-time communication through our chat feature.
  • Marketing cookies track browsing habits and are used to deliver targeted (interest-based) advertising. You can opt out of receiving interest-based ads for web properties here (Digital Advertising Alliance’s WebChoices).

Most browsers are set up to accept cookies automatically.  You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer.  Some browsers have “Do Not Track” features that allow you to tell websites not to track you. These features are not all uniform. Bill.com does not currently respond to “Do Not Track” signals.

How you can manage your privacy choices

Controlling your profile visibility. When you create a Bill.com account, you will create an account profile. The settings that you choose for your profile will control how your profile information is shared within the Bill.com payment network or with the public. See Network Profile Visibility Settings for details about your profile visibility options.

Updating your account information. You can access, update, change, or correct your account information at any time by accessing your profile through the Service or by contacting Bill.com Customer Support through our customer support portal. You can also change your email preferences through your Bill.com account profile settings at any time.

Managing marketing communications from us. We will honor any request from you to opt out of receiving marketing communications, including emails and text messages. 

  • To opt out of receiving marketing emails from Bill.com, click the “unsubscribe” link at the bottom of a Bill.com marketing email. 
  • For marketing text (SMS) messages, reply “STOP” or follow the instructions in the message.

Please note that, even if you choose not to receive marketing communications from Bill.com, we can continue to send you informational communications related to your use of the Service or your Bill.com account.

Device settings. The device that you use to interact with the Service may have setting options that can be enabled or disabled to allow the Bill.com Service to access and use certain information and features on your device, such as mobile app push notifications, your contacts, camera, or photos. You can adjust your device setting if you do not want Bill.com or the Service to have access to this information or these features. You can also adjust your device or browser settings to block or provide notice of Cookies on your browser or mobile device. Please note, however, that disabling or limiting certain cookie settings on your device or browser may prevent you from interacting with some or all of the features of the Service, or may require you to do additional authentication. Learn more about cookies here

Opting out of targeted online ads. We use cookies to gather information about your activities in order to provide you with targeted advertising based on your online activity and interests. You can opt out of receiving targeted ads by visiting the Digital Advertising Alliance’s opt-out page. Learn more here. You can also opt out of targeted advertising on the following channels using the included links: Twitter; Facebook; LinkedIn; Google; Bing.

If you sync or connect your Bill.com account with third party services. If you choose to sync or connect your Bill.com account with third-party services, such as accounting software services or social media sites, we will share your information with the third-party service provider. If you do not want us to share your information with these third parties, you can choose not to sync or connect your Bill.com account with the third party service.

Community forums. Bill.com may offer blogs and publicly accessible community forums. You should be aware that any information you provide in these forums may be read, collected, and used by others who access them. To request removal of your information from a blog or community forum, contact Bill.com Customer Support through our customer support portal.

How we protect the security of your information

Bill.com is committed to protecting the security and privacy of your information. Bill.com recognizes the importance and confidentiality of your information. We have implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, use, and modification. Bill.com maintains industry standard attestations and has formal SSAE18 SOC1, SOC2 and SOC3 attestation reports. Please be aware however that no security measures are perfect or impenetrable.

International transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, we may transfer such information to the United States or other jurisdictions for processing. Your submission of such information represents your consent to that transfer.

Notices to consumers

Bill.com’s E-SIGN Disclosure and Consent 

Consumer Privacy Notice

Information for children under the age of 18

Persons under the age of 18 year are not eligible to use, access or otherwise interact with Bill.com or the Service. If we become aware that a child under the age of 18 has created an account with us or is otherwise using the Service, we will take steps to remove access, disable the account, and delete any information related to the child as soon as reasonably possible.

Updates to this Privacy Notice

This Privacy Notice may be updated periodically and will be posted on the Website, indicating when it was last updated. If there are material changes to our Privacy Notice, we will post a notice on our website and/or provide other notice as required by law. If you object to any changes to this Privacy Notice, you can cancel your account at any time. See the “Canceling or making changes to your account” section above for more information on canceling your account.

How to contact us

If you have any questions or concerns about this Privacy Notice or about how Bill.com collects, uses, or otherwise processes your information, you can reach Bill.com Customer Support through our customer support portal.

 


Effective until 8/20/2019

What Information Bill.com Collects, and How It Is Used

This privacy policy applies to the collection, use and disclosure of personal information we receive from users of Bill.com (the “website”) and our accounts payable and accounts receivable services offered through the website and via our mobile application (“app”).

Account Information.  When you sign up for us to provide Bill.com's services, our website asks you to choose a username and password and to provide various types of information, some of it relating to the corporate entity on behalf of which you will be using Bill.com, some of it related to individuals.  Some of the latter is personally identifiable information (PII) about:

  • you, either in your personal capacity or in your role of administering a Bill.com account for a corporate entity;
  • your employees who will be using the website and services; and/or
  • anyone you sign up to interact with your company on Bill.com.

The provided information includes:

  • Your company's:
    • name,
    • business information including number of employees, industry, annual revenue, accounting system(s), etc.,
    • address, phone number; business tax identification number, and
  • The names, work phone numbers and work email addresses of your employees who will be using the website and services.
  • A credit card to pay for your subscription to Bill.com.
  • Your company's bank account details if you elect to use Bill.com's payment service.  Bill.com will use those details and other information collected about you to verify your identity and your company's creditworthiness.

If you enroll an individual on Bill.com, we will ask that person to provide a name and email address and to choose a password.  In addition, if you elect to use Bill.com’s payment service or receivables service, we will ask each of your pertinent vendors and customers, respectively, whom you enroll to provide the same various types of information about it and its pertinent employees as we asked you to provide to us about your company and your pertinent employees (See bulleted lists in the preceding paragraph.)  This privacy policy is presented to each enrolled individual and entity online at the time he, she or it is about to enter into the Terms of Service for using Bill.com.

Bill.com also asks you to provide information about how to contact you not only by email but also by telephone and fax.  We will use this information to provide you with updated information and service your account in other ways. We may also use this information to contact you about additional products or services that may be of interest to you. You will have an opportunity to "opt out" of such offers in the future, if you so choose, by following the instructions set forth in the offer that we send you.

If you sign up your accountant, he or she may use Bill.com to process payables and receivables for you.  Accordingly, your accountant, on your behalf, will be able to enter your PII of the types described above.  Bill.com will use this information for the purposes of verifying identity and creditworthiness, as also described above.  When you send emails or otherwise communicate with Bill.com, we may retain those communications to process your requests and inquiries and improve the quality of our website. Bill.com also asks you to provide information about how to contact you not only by email but also by telephone and fax.  We will use this information to provide you with updated information and service your account in other ways. We may also use this information to contact you about additional products or services that may be of interest to you. You will have an opportunity to "opt out" of such offers in the future, if you so choose, by following the instructions set forth in the offer that we send you.

Information Collected Using Tracking Technologies We Place.  We use tracking technology such as cookies, scripts, and tags to keep track of who visits our website.  A cookie is an element of data that a website can send to your browser, which may then store it on your system.  You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.  If you do not accept cookies from Bill.com, you will not be able to use our website. Usage of a cookie is in no way linked to any PII while on our website.

In addition to cookies, we collect the following information from all visitors to our website: the name of the domain through which you access the internet; the date and time you access our website; the internet address from which you linked to our website; and the individual address of the computer you used to access our website. We use this information in the aggregate to administer our website, to help diagnose and troubleshoot potential server malfunctions, and to gather broad demographic information about usage of our website.

Tracking Technologies Placed by Third Parties.  The use of third party cookies, local storage (HTML 5), beacons, scripts, and tags by our partners, affiliates, tracking utility company and service providers is not covered by this privacy policy.  We do not have access or control over these tracking technologies. Our partners, affiliates, tracking utility company and service providers use these tracking technologies to store and collect information in order to make it easier for you to navigate our website, to provide certain features on our website, or to display advertising based upon your web browsing activities. Various browsers may offer their own management tools for removing local storage (HTML 5).

We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Non- PII.  We may also collect other information as part of the registration and personalization process (e.g., zip code and individual preferences). Certain non-identifying information would be considered a part of your PII if it were combined with other identifiers (e.g., combining your zip code with your street address) in a way that enables you to be identified. However, the same pieces of information are considered non-identifying information when they are taken alone or combined only with other non-identifying information (e.g., your viewing preferences). We may combine your PII with non-identifying information and aggregate it with information collected from other users to attempt to provide you with a better experience, to improve the quality and value of the website and to analyze and understand how the website is used.

Bill.com does not share, rent, or trade PII with third parties for their promotional purposes.

 

How Information May Be Shared

We will only share personal information with third parties in the ways that are described in the privacy policy, and we may share personal information as permitted by law. We may share all of the personal information we collect about you, as described above.

Service Providers and Vendors.  We share your PII with third parties as needed to maintain, support and operate the website and app, to perform website-related services, to undertake the services we are providing and to assist us in analyzing how our website is used (e.g., maintenance services, database management, payment processing, web analytics and improvement of the website's features). These third parties have access to your PII only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

One service provider the website uses to gather your personal and financial information about you from financial institutions is Plaid Technologies, Inc. (“Plaid”). By using the website, you grant us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

We may provide PII to your vendors or customers who are party to your Bill.com transaction for the purpose of providing services to you. We may also provide PII to our business partners or other trusted entities for the purpose of providing you with information we believe will be of interest to you.

Third Parties Unaffiliated with Bill.com. We may provide PII to your vendors or customers who are party to your Bill.com transaction for the purpose of providing services to you.  Additionally, Bill.com may permit you to use third party services whose products can be supported through the Bill.com website or app, such as third party data entry service or accounting software providers.  Bill.com will share PII and support the third parties’ services on the Bill.com website at your direction. When you direct Bill.com to share PII with third parties, you agree that Bill.com is not responsible for the third parties’ use, misuse, or handling of that PII.

Compliance with Laws and Law Enforcement.  Bill.com cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Bill.com or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity.

Business Transfers/Transactions.  Information, including PII, that we collect from our users is considered to be a business asset.  As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition, reorganization or asset sale, your PII may be disclosed, sold or transferred to the third-party acquirer in connection with the transaction.

Aggregate Information and Non-Identifying Information. We may share aggregated information which does not include PII and we may otherwise disclose non-identifying information and log data with third parties for industry analysis, demographic profiling and other purposes.  Any such aggregated information will not contain your PII.

Bill.com payment network.  As part of the Bill.com service you may optionally allow us to share information with your vendors and/or customers.  This information includes your company’s address, phone number, website URL/link, name and email address of each user managing the account; and this information may also include similar business data and/or transactional information, such as bills, invoices and payment data.  You can control how much information is shared, respectively, with other Bill.com customers and the public, as described in more detail in “Your Profile Visibility – Three Choices” immediately below.

The Bill.com website enables you to update, correct, and delete/remove PII regarding you, your employees and your accountant at any time from your Bill.com account. The website also permits you to cancel our service at any time. If you have further concerns about how Bill.com stores or uses PII, please contact Bill.com Customer Support through our customer support portal.

 

Your Profile Visibility – Three Choices

Your profile controls where your business contact information, your logo and other information about your business is displayed and how you are represented on the internet and/or within the Bill.com network of customers and vendors (“Network”). You have three different options for how your profile is visible to others. The three options are described below. Your default profile visibility setting is Limited. See Network Profile Visibility Settings for additional details about your profile settings and making changes to your profile visibility.

1)  Public

Bill.com offers a “Public” profile feature that allows you to publish portions of your Bill.com Network profile to the public Internet.  This Public profile will be indexed and displayed through Internet search engines when someone searches for your company’s name.  Then the web surfer will know it can connect with you to send and/or receive electronic payments via Bill.com.

You may choose the parts of your profile that get indexed and displayed on the public Internet or completely opt out of this feature in your Bill.com Network Profile settings.  However, third-party search engines may not automatically update their caches, which may contain old public profile information.

If you choose the “Public” option:

  • Your profile, including your custom Network profile URL, will be shareable with, and available to anyone, including:
    • those other Bill.com members logged into the Bill.com Network (see “Limited” and “Private” below); and
    • the general public on the internet, including web surfers/searchers who are not logged into, the Bill.com Network and who may not yet be Bill.com users.
  • You will have some control over how much of your business information is displayed through the service functionality.  Note, though, that:
    • At a minimum (by default), the following information will always be displayed:
      • Company Name
      • Company Logo (if provided)
      • Date Joined Bill.com
      • Number of Bill.com connections
      • Bill.com Payment Network ID
    • At your option, the following additional information can be displayed:
      • Company Address
      • Phone Number
      • “About” – Description of the business
  • IMPORTANT:  REMEMBER If the home address, cell phone number and/or home phone number for you and/or another individual is used in any of the above categories and you choose the “Public” profile option, then all such address and phone information will be available publicly as part of your profile.

2)  Limited (one of our two “in-Network” options)

Alternatively, Bill.com offers a “Limited” profile feature, which enables only other Bill.com members who are logged into the Bill.com network to search for your profile.  However, non-Bill.com members will not be able to search for your profile. Your profile visibility is set to "Limited" by default.

If you choose the “Limited” option:

  • You will have some control over how much of your business information is displayed through the service functionality.  Note, though, that:
  • At a minimum (by default), the following information will always be displayed in a result of a search run by another Bill.com member and in a “recommendation” that Bill.com proactively generates for another member:
    • Company Name
    • Company Logo (if provided)
    • Date Joined Bill.com
    • Number of Bill.com connections
    • Bill.com Payment Network ID
    • Username and email address of the user managing the account
    • Company Address
    • Phone Number
    • “About” – Description of the business (if provided)
  • IMPORTANT:  REMEMBER:  If the home address, cell phone number and/or home phone number for you and/or another individual is used in any of the above categories and you choose the “Limited” profile option, then all such address and phone information will be available to other Bill.com members as part of your profile.

3)  Private (the other of our two in-“Network” option)

If you choose the “Private” option:

  • By default, your company profile will not be searchable, even by Bill.com members logged into the Bill.com network.

Your profile will only be visible to those logged-in Bill.com members with whom you have shared your Bill.com Payment Network ID.

 

Links to Other Sites

The website may provide links to other sites. If you choose to visit another site by "clicking on" an external link, you will be directed to that party's site. We may track whether these links have been followed to improve the quality of the website and Bill.com's partnership activities. The fact that we link to another site is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party sites. These other sites may place their own cookies or other files on your computer, collect data or solicit PII from you. This privacy policy addresses the use and disclosure of information that we collect from you through this website. Other sites follow different rules regarding the use or disclosure of the PII you submit to them. We encourage you to read the privacy policies or statements of the other sites you visit.

Social Media Widgets

Our website includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Import Contacts

You can import contacts from your Outlook or other email account address book to invite them to become members of our site.

Forum

Bill.com offers publicly accessible community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact Bill.com Customer Support through our customer support portal.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Referrals

If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address.  We will automatically send your friend a one-time email inviting him or her to visit the website.  Bill.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact Bill.com Customer Support through our customer support portal to request that we remove this information from our database.

Data Retention

We will retain and use your information in accordance with our internal retention, archiving and back-up regimens, including as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Modifying Your Information; Cancelling Your Account

The Bill.com website enables you to update and correct PII regarding you, your employees and your accountant at any time on the website.  In addition, the Bill.com website enables you to delete/remove PII unless we are required to comply with our legal obligations, resolve disputes and enforce our agreement. The website also permits you to cancel our service at any time. This privacy policy will continue to apply if you cancel our service, or if you are no longer our customer for any reason. If you have any concerns about how Bill.com stores or uses PII, please contact Bill.com Customer Support through our customer support portal.

 

International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction.  If you are located outside the United States and choose to provide information to us, Bill.com may transfer PII to the United States and / or other jurisdictions for processing.  Your submission of such information represents your consent to that transfer.

Our Policy Toward Children

This website is intended for business-to-business use and is not directed to children under the age of 18.  If a parent becomes aware that his or her child has provided us with PII without parental consent, he or she should contact Bill.com Customer Support through our customer support portal.  If we become aware that a child under the age of 13 has provided us with PII, we will delete such information from our files.

Testimonials

On our website, we post customer testimonials that may contain PII such as the customer's name. Prior to posting, we do obtain the customer's consent to post his or her name accompanying the testimonial.  If you wish to update or delete a testimonial, you can contact Bill.com Customer Support through our customer support portal.

 

Changes to This Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy policy page, the home page, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently.  If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.

Bill.com Data Security

Bill.com is committed to protecting the security and privacy of your information. We know that information regarding you and your company is extremely important and confidential.  Bill.com uses reasonable measures – consistent with industry standard practices – as well as some advanced security and process controls designed to ensure that the security, confidentiality, integrity and availability of your data are protected. However, no method of transmission over the Internet or electronic storage is one hundred percent secure. Therefore we cannot guarantee its absolute security. Bill.com is a U.S.-based corporation, and may store and process data in the US as well as other jurisdictions where our service providers may be located.

Data Security Controls 

  • Bill.com undergoes an annual SOC 1 and SOC 2 Type II Audit by a leading national CPA Firm.
  • Our employees may access data only on a “need to know” basis, and then the relevant employees access your information only to the extent necessary to help us provide you with our services.
  • All employees undergo background checks and annual training on handling and securing sensitive data.
  • We will make any legally required disclosures of any breach of the security, confidentiality, integrity or availability of your information.  Such disclosures will be made to you via email or conspicuous posting on this website without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Passwords.  When you sign up for Bill.com, you provide an email address and password to access our website.  You can help protect your information by using a strong password, keeping your password secret and by changing it from time-to-time. See https://support.bill.com for some tips on choosing and maintaining a strong password.

 

Question? Contact Us

If you have any questions or concerns about this Privacy Policy or how Bill.com collects, uses or shares your PII, you can reach Bill.com Customer Support through our customer support portal, or by mail at 1810 Embarcadero Road, Palo Alto, California 94303.