Effective date: January 22, 2024
To review the previous Privacy Notice, click here.
This Privacy Notice applies to Bill.com, LLC, BILL Operations, LLC, Bill.com International, Inc., Bill.com Canada, LLC, Bill.com International, LLC, and Bill.com Capital Holdings, LLC (collectively, “BILL”) and the BILL family of companies, including DivvyPay, LLC,(together, along with its affiliates, successors, and assigns, “BILL Companies”, “We”, “Us”, or “Our”). It governs Our collection and handling of personal information about you (“You,” “Your” or “Yourself”) when You interact with Us through any websites, applications, promotions, products, and services offered by any of the BILL Companies (collectively, the “Services”), including all those that link to this Privacy Notice, as well as any any surveys, rewards, promotions, sweepstakes, contests, referrals, or other marketing activities conducted by the BILL Companies or in connection with the Services (collectively “ Marketing”). This Privacy Notice does not apply to business information You might provide. When You share information with Us, or bring over information from third parties (like a bank or accounting software provider), We use that data together, not just within the individual offering(s) You’re using, such as Bill Payments, Accounts Receivables, Consoles, Card Disbursements, Spend and Expense, and Financial Planning Services.
If you are a resident of California, you are entitled to certain notices and disclosures regarding our collection and use of your personal information at or before the time of collection. You may review the disclosures that are required by a California Notice at Collection here.
Capitalized terms not defined in this Privacy Notice have the meanings given to them in Our terms of service that apply to the Services that You use. Please review this Privacy Notice carefully.
The BILL Companies will share Your information only as described in this Privacy Notice, or as permitted by law. The BILL Companies will not sell, lease, rent, or trade Your personal information to any third party for that party’s marketing or promotional purposes, unless You give Your consent.
If You are an individual, or are acting on behalf of an individual, and obtained a BILL account primarily for personal, family, or household purposes, please read our Consumer Privacy Notice to understand our privacy practices and the privacy choices available to You.
By continuing to use the Services or participating in Marketing after being provided with this Privacy Notice, You consent to BILL Companies’ policies and practices as described herein.
This Privacy Notice explains:
The BILL Companies collect information about You from:
The Services You use and how You use them dictate the information We collect.
We collect information from You when You use the Services, contact Us for support, or provide Us with feedback on the Services. As new products, services, or features are offered on the platform, We may collect new and different types of information from You when You use the Services or contact Us in connection with Your account. The information We receive about You depends on the context of Your interactions with Us, how You configure Your account, the choices that You make, including Your privacy settings, Your location and applicable law.
We may obtain information about You from third parties where permitted by applicable law. We protect and process information obtained from those parties as described in this Privacy Notice, consistent with any additional restrictions imposed by the source of the information. Our sources may vary over time and depend upon how You use the Services.
We use the information that We collect for purposes of:
We may use the information We collect about You as required or permitted by law. Such uses include, but are not limited to, compliance with anti-money laundering and anti-terrorism financing laws, “know your customer” regulations, and OFAC sanctions requirements.
We may also use information about You where You have given Us consent to do so for a specific purpose not listed above. As one example, We may publish testimonials or featured customer stories to promote the Services, with Your permission.
We will retain Your information as long as it is necessary to comply with Our internal records retention and management policies and procedures and to provide You with the Services or administer Your account, or as long as necessary to comply with legal obligations, resolve disputes, reserve legal rights, and enforce agreements.
When You create an account, You will create an account profile. You have options for managing Your account information and communication preferences within Your account. You can update, change, or correct certain account information and communication preferences at any time by logging into Your account and changing Your account settings. If You have questions about reviewing or modifying Your account information, You may contact Our Customer Support by clicking on Help once You have logged in (if You are unable to log in, please click on the chat modal here to connect with Us).
We will honor any request from You to opt out of receiving marketing communications, including emails and text messages.
To opt out of receiving marketing emails from Us, click the “unsubscribe” link at the bottom of a marketing email. For marketing text (SMS) messages, reply “STOP” or follow the instructions in the message.
Please note that, even if You choose not to receive marketing communications from Us , We can continue to send You informational communications related to Your use of the Services or Your account.
The device You use to interact with the Services may have setting options that can be enabled or disabled to allow the Services to access and use certain information and features on Your device, such as mobile app push notifications, Your contacts, camera, or photos. You can adjust Your device setting if You do not want Us or the Services to have access to this information or these features. You can also adjust Your device or browser settings to block or provide notice of cookies on Your browser or mobile device. Please note, however, that disabling or limiting certain cookie settings on Your device or browser may prevent You from interacting with some or all of the features of the Services, or may require You to do additional authentication.
We may offer blogs and publicly accessible community forums. You should be aware that any information You provide in these forums may be read, collected, and used by others who access them. To request removal of Your information from a blog or community forum, contact Our Customer Support by clicking on Help once You have logged in (if You are unable to log in, please click on the chat modal here to connect with Us).
Residents of some states have additional privacy rights. Information on these rights are provided in the following supplemental privacy notices:
We recognize the importance and confidentiality of Your information, and are committed to protecting the security and privacy of Your information collected through the Services. We have implemented commercially reasonable technical, administrative, and physical security measures designed to protect Your information from unauthorized access, disclosure, use, and modification. We maintain industry standard attestations and have formal SSAE18 SOC1, SOC2 and SOC3 attestation reports. Please be aware, however, that no security measures are perfect or impenetrable and We cannot guarantee that Your information under Our control may not be accessed, disclosed, altered, or destroyed by breach of our administrative, managerial, and technical safeguards. Therefore, We encourage You to take adequate precautions to protect Your personal information as well, including never sharing Your BILL password with anyone.
If We learn that Your personal information under Our control is compromised as a result of a breach of security, We will take reasonable steps to investigate the situation and where required by law , notify those individuals or customers whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Your information may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in Your jurisdiction. For example, if You are located in the European Economic Area (“EEA”), Canada, New Zealand, or Australia, We may transfer Your personal information to the United States or other countries outside of the country of Your residence. By using Our Services or Website or otherwise providing personal information to Us, You hereby expressly consent to the transfer of Your personal information outside Your country or region.
Persons under the age of 18 years old are not eligible to use, access or otherwise interact with BILL, BILL Companies, or the Services. If we become aware that a person under the age of 18 has created an account with Us or is otherwise using the Services, we will take steps to remove access, disable the account, and delete any information related to that person as soon as reasonably possible and where required by law.
This Privacy Notice may be updated periodically and will be posted on the Website, with an “Effective Date” at the top of the page indicating when it was last updated and when the changes go into effect. If the applicable law requires that We provide notice in a specified manner prior to making any changes to this Privacy Notice, We will provide such required notice. If You object to any changes to this Privacy Notice, You can cancel Your account at any time. By continuing to use the Services or participating in Marketing after being provided with this Privacy Notice, You consent to the updated Privacy Notice.
If You have any questions or concerns about this Privacy Notice or about how We collect, use, or otherwise process Your information, You can contactOur Customer Support by clicking on Help once You have logged in (if You are unable to log in, please click on the chat modal here to connect with Us) or the Our Privacy Team at email@example.com or contact us at:
Attn: Privacy Officer
6220 America Center Drive, Suite 100
San Jose, CA 95002