Customer Stories

Medbook Solutions Outlines How BILL is “Perfect for Client Accounting Services”

Kimberlee Gould, president and founder of Medbook Solutions, describes how BILL helps them focus on delivering advisory services.
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Full Q&A

Tell us about your firm.

Medbook Solutions helps physical therapy (PT) practices grow their business. We give them a complete financial management solution built for modern times and provide affordable access to outsourced accounting and cloud technologies.

Why did you decide to use BILL?

I knew I wanted to use BILL the first time I saw it. We beta tested other accounts payable software, and none matched the best-in-class software of BILL.

How do you use BILL?

The firm has value-based billing, and BILL will automatically invoice and collect payments from clients each month. Medbook also uses BILL in-house to pay our monthly invoices.

For clients, BILL does the heavy lifting. Vendors or clients directly email invoices to BILL and the system automatically begins the coding and starts sending out approval notifications. The approval process can get very granular for who approves, and with EFT options available, this alleviates security issues with checks that need to be signed or ending up misplaced by the recipient. The process itself is more efficient and safer for the business owner.

What is your favorite BILL feature?

The BILL mobile app is really convenient. I show it to clients to demonstrate that they won’t lose control of essential processes and how easy it is to use.

How does BILL support client accounting services?

To get the big picture of a business, you need all the numbers – total payroll, cost of operation, revenue, cash flow analysis, and more. BILL is perfect for CAS as it captures all AP-related activities along with the unlimited document storage. With BILL added to our technology bundle with Sage Intacct, we can deliver higher-level services and help with additional advisory activities. We look at what they are spending and help make recommendation to keep expenses lean and profits higher. 

A Client's Perspective

Forever Fit Physical Therapy & Wellness Slashes AP Time by 90% with BILL

Alisha Martin, director of business operations for Forever Fit Physical Therapy & Wellness, wears many hats in her firm including accounting, HR, and business development. She shares how Medbook Solutions streamlined AP so she could focus on growing the practice.

Tell us about your business.

Forever Fit Physical Therapy is a physical therapy practice based in Maryland. We pride ourselves in being able to provide a personal PT experience for our customers. Since 2010, we’ve grown from one office to five.

How does Medbook help your company?

Medbook handles accounting so we can focus on growing the company. They have a wealth of knowledge that is very beneficial.

Prior to Medbook, I handled accounting in-house as well as HR, marketing, business development, and administrative tasks. Toward the end of the month, accounting would get more time-consuming. The goal of working with Medbook was to put an accounting system in place so that I could work on other things.

What do you think of BILL?

BILL is a good tool. Medbook introduced us to it, and we use it for all our bills. Vendors email their invoices to BILL, and I get an email saying a bill is ready for approval. It’s a nice and easy process that saves us time – much easier than what we did before when I was printing, signing, and mailing paper checks.

How much time has BILL saved you?

Doing 50 bills for five offices took me about 10 hours a month. Now, I can finish in an hour. I can focus on other things. I’d never go back to doing bills the old way. I’m very grateful to Medbook for introducing BILL to me.

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