BILL Acceptable Use Policy

Last updated: August 30, 2024

This acceptable use policy (the “AUP”) describes the acceptable use of and access by you (the “User”) to BILL’s platform (the “Services”). By accessing or using the Services, User agrees to the terms of this AUP.

The following list is representative but not exhaustive, and can change at any time

1. Prohibited & Restricted Industries & Businesses
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Prohibited Businesses and Industries

The following businesses and industries may not use any BILL software or payment products and services:

IndustryDescription
Criminal Offenders
  • Businesses prosecuted, convicted or indicted for a felony or other serious crime involving fraud/financial breach of trust.

Virtual/Crypto Currency
  • Unlicensed virtual/crypto currency activity (exchanges, administrators, and miners)

Marijuana Related Businesses (“MRB”)

  • Plant touching MRBs involved in the direct production, processing, and distribution of cannabis plants with THC levels of 0.3% and greater (e.g. farmers, growers, manufacturers, transporters, processors, planters, cultivators, dispensaries, etc), in addition to businesses whose primary customers are plant touching businesses (i.e. those that generate 50% more of revenue from these businesses)

Unlawful Gambling 

  • Unlawful online gambling

  • Unlicensed or unregistered casinos/gambling establishments

Adult Content, Sexually Oriented goods and services

  • Escort services

  • Massage Pariors

  • Pornographic Books, magazines, videos, websites, streaming services and other content

  • Online Dating Services

  • Retail adult shops (Online and Brick and Mortar)

  • Strip Clubs/gentlemen's Clubs

  • Online/Telephone Adult Chat

  • Businesses dealing with Child pornography, Bestiality, Bondage, sexual violence

Shell companies & unlicensed financial services

  • Shell Banks

  • Bearer Share Companies

  • Informal value services

  • Unlicensed Money Services Businesses

Multi-Level Marketing

  • "Get rich" schemes, investment opportunities

  • Ponzi schemes

  • Pyramid schemes

Illegal Drugs and Drug Paraphernalia

  • Narcotics

  • Synthetic illegal drugs

  • Equipment or accessory manufactured for the purpose of making, using or concealing drugs.

High risk Products & Services

  • Counterfeit or unauthorized goods, or products or services; such as goods or services which infringe upon intellectual property or proprietary rights of third parties;

High Risk Businesses

  • Psychics

  • Hackers

  • Occult services

Pharmaceuticals & pseudo-pharmaceuticals

  • Online pharmacies operating without proper licensing or certification, and pseudo pharmaceuticals. 

Restricted Businesses and Industries: 

The following list of businesses are restricted to the use of BILL software services only, and may not use BILL payment services:

IndustryDescription
Virtual/Crypto Currency

  • Licensed cryptocurrency/bitcoin miners, issuers and administrators. Licensed exchanges are not considered prohibited or restricted.

Foreign Government
  • Embassies, consulates and diplomatic missions

Financial Services

  • Payday Lenders

  • Currency exchanges or dealers

  • Third Party payment processors

Weapons & Defense sector

  • Manufacture, sale or production of arms, military and dual use equipment, weapons, guns, ammunition or explosives

Travel Companies

  • Online reservations

  • Travel agencies

  • Airlines

2. Prohibited Activities & Transactions

BILL customers  may not use BILL products or services and/or accept payment for prohibited activities and transactions Including:

  1. Illegal activities and transactions  as regulated  by federal, state, or other international and local jurisdictions. Activities and transactions affecting reputation/soundness/safety, circumvent regulatory rules, activities conducive to money laundering, terrorist financing, human trafficking, cyber crime, or other criminal activities. 
  2. Activities and transactions whereby individuals/entities seek to open accounts using a fictitious name, individuals/entities whose identities are not known or cant be verified, countries, governments, entities or individuals listed on sanctions lists or any other internal lists
  3. Payments or activities and transactions that would violate, or cause BILL to violate, economic sanctions imposed or enforced by OFAC, or export controls, and other economic restrictions imposed by various governments.
  4. Activities that are deceptive, fraudulent, offensive, profane, threatening or harassing.
  5. Transaction(-s) involving (a) narcotics, controlled substances or other products that present a risk to consumer safety, (b) drug paraphernalia, (c) items that encourage, promote, facilitate or instruct others to engage in illegal activity.
  6. Activity or transactions used to (a) promote hate, racism, violence, or other forms of intolerance that are discriminatory, (b) purchase counterfeit/unauthorized goods, intellectual property or proprietary rights infringement or, (c)  pay self or to pay an entity in which you have control or, (d) uses not supported by card networks displayed on payment method or for any other intended use or practices prohibited by BILL’s General Terms and Conditions.

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