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Make It Easier to Work with Contractors

Pay Contractors

It’s time again. You need to pay the 1099 contractors that work with your company. Before you cringe at the hours and logistics, know that tools such as vendor ACH payments, direct deposit, and online payment solutions can make paying independent contractors much, much easier.

Look at what you’ve got going now.

You can’t improve without finding out what you’re doing now. After all, many processes are so organic, you don’t always question them. Even if it’s just a few steps you jot down on a napkin, it will help you pin down how you review and make vendor payments of contractor invoices. Include notes about how long you feel each step takes and the areas that frustrate you the most.

To build out the detail of your process, ask these questions:

  • Is the process entirely paper-based?
  • Is it spread out over multiple systems like email, spreadsheets, online banking accounts, or QuickBooks?
  • How long does it take to complete the process from inception of contractor invoices through payment?
  • How easy is it to locate contracts and past invoices?
  • What part takes the longest? What part do you dread the most?
  • Is it easy to track and record payment history?
  • What payment feedback have you received from contractors?
  • Is your organization following the separation of duties process to deter internal theft or fraud?
  • How many contractors are you working with? Do you plan to add more?

Set up your infrastructure.

Here’s where the mapping process pays off. You’ve identified how you handle contractor payments, along with challenges and areas of improvement. Now you can use that knowledge to build an infrastructure.

If you’re not using an online payment solution for ePayments, it’s time to do so. Paper checks complicate the payment process. They take too long to complete and mail, you have to reorder supplies when they run out, and you need to reconcile balances using unwieldy paper records. Other electronic forms of documentation and payment might exist across multiple platforms or programs, making it hard to locate the correct invoice and process it in a timely manner. An ePayment solution will allow you to quickly and accurately pay contractors online while tracking each step of the process.

Once you move to an online payment solution, make sure you invest time in setting it up properly. You will need to update (workflows, attach bank accounts, and integrate with accounting software, (like QuickBooks), among other tasks. You will also need to learn the system and get your staff members trained. The good news is that many of these solutions are cloud-based and fairly intuitive. If you can use an app, you can use an online payment solution. Turn to training materials offered by the provider, or ask the company for their support with training feedback and materials.

Now that you’re set up with the right personnel and tools, let’s dig even deeper into how you can simplify vendor invoice payments.

Make it simple for you to organize, review, and approve payments.

When you have all invoices and payment history existing in one spot in an online payment solution, it streamlines the contractor payment process.

For example, with Bill.com, you can store all related documents together securely in the cloud. They aren’t attached to a specific computer or email account. No matter what device you use or where you are, you can navigate to a contract or statement of work to verify contractor information in just a few clicks.

Automate.

Online bill payment solutions allow you to automate manual portions of invoice review and payment. Let's say, an employee is next in line to review a contractor’s invoice. The bill payment solution automatically lets her know it’s her turn and will remind her if she doesn’t get to it within a certain amount of time. From there, the invoice continues through the review cycle until approved for payment.

Automating bill payment serves to enforce the separation of duties. You can customize review cycles by contractor name, dollar amount, or more. Unauthorized individuals cannot access the system or its workflows.

A bill payment solution also tracks each step of the invoice lifecycle, from review through to payment, so it automatically creates audit trails.

Take a standard approach to accepting and paying invoices. This is non-negotiable.

If you work with contractors a lot, it’s easy to get buried in mounds of invoices and statements of work (SOWs). They land in your email, get lost or pushed down by other tasks, or require you to root through electronic file folders to find contracts.

You must plan out a common way for:

  1. All contractors to submit invoices.
  2. How you will pay these invoices.

First, require all incoming invoices to arrive digitally through one solution (like this one). Doing so frees up your email box and reduces the chances of losing invoices—mainly because the solution will provide support via notifications, dashboards tracking progress, workflow automation, and storage. Everything you need is in one place.

Next, let all contractors know that you will be issuing digital payments exclusively. If you have 50 contractors that need to get paid, paper checks will rob you of hours. Who has time for that? All contractors should sign up via your preferred solution to receive ACH transfers or other digital payments.

To make it easier for first-time contractors, create a quick rundown that sets expectations and lets them know where to sign up for payments, how to enable ACH payments, how to check the status of payments, and what turnaround time they can expect for getting their invoices paid. Remember—do not let contractors deviate from these guidelines. If you allow that to happen, you’ll quickly find that any efficiencies you cultivated with automating your processes will diminish.

Ready to simplify your contractor payment process?

December 18, 2017
Renard Ihlenfeld
Senior Manager, Product Marketing
Renard Ihlenfeld is a product marketer at Bill.com. He focuses on taking new products to market and helping his organization connect with customers. Renard believes in the power of technology to make our lives better. Previously Renard worked at Citrix and Intuit launching new collaboration platforms and managing the small business solutions product line. Renard also has a passion for new products having helped launch start-ups in the e-commerce, advertising and mobile app space. During his free time Renard enjoys exploring Northern California on his bike and traveling to new destinations with his trusty SLR. Renard holds his MBA from the Mendoza School of Business with a concentration in Marketing and Entrepreneurship.