Insight Global lifts payment match rate to nearly 100% with BILL

Before he managed receivables for a 19,000-person staffing company, DJ Anderson spent more than a decade in hospitality. That customer-service instinct of reading people, bridging cultures, and getting a room of strangers to move as one unit turned out to be exactly what accounts receivable at scale demands.

Today, Anderson oversees the full revenue cycle at Insight Global, a high growth staffing company that spans more than 70 offices across the U.S., Canada, the U.K., and a newly opened location in Colombia. As the sole system administrator for BILL inside the company, he's the one person who owns how thousands of client payments get received, matched, and reconciled.

But you can't reconcile payments cleanly when they're scattered across dozens of unowned accounts. After Insight Global adopted BILL Supplier Payments Plus, Anderson's payment match rate climbed to a minimum of 98%, often close to 100%,* while daily automated reports handed him back four to six hours a week.*

The challenge: 86 accounts, up to 75% failure rate, and hard to trace payments 

When Anderson first asked for a list of every Insight Global email account that had accounts receivable (AR) access, the tally came back at 86.

“We had too many accounts for us to be able to manage our reporting, for auditing purposes, ensuring that we're being paid on time, ensuring we're being paid by the customers we're supposedly billing,” Anderson says.

The old approach also made continuity fragile. Whenever someone left the company, their account was unowned, even though clients were still paying through it. “If the person you need is no longer available to you in any fashion,” Anderson continues, “getting access to anything becomes very difficult.”

Getting back into the account he needed meant a lot of waiting and investigation, and the reporting fallout was constant. When colleagues across the floor would ask whether a client had really paid, Anderson would manually pull and format running reports, then email them to a shared AR inbox so anyone doing receivables could find them.

The problem compounded because roughly 66% of Insight Global's invoices are multi-invoice payments, making them tougher to match. Anderson estimated the failure rate on the system he worked out of ran as high as 60 to 75%.

The solution: One admin, zero IT lift, reports that arrive on their own

Insight Global centralized its receivables using AR automation with BILL Supplier Payments Plus, and Anderson became the single point of ownership for the platform.

“I rarely have to log in to get anything,” Anderson says. “Reports are automatically sent. Everything is sent on a daily basis. I kid you not, half the time I will forget to go in to update my password.”

That's the shift Supplier Payments Plus delivers. Insight Global now receives reconciliation reports detailing every invoice paid on each customer's payment.

Implementing BILL Supplier Payments Plus fulfilled the promise of being fast and easy, with no IT resources needed. “It didn't even take a week,” Anderson says of getting changes done, and it was handled with no technical resources from Insight Global.* “I was the only person running with this. BILL increased my bandwidth and removed a lot of stress.”

As the sole operator of the system, Anderson appreciates the fact that full governance comes with streamlined AR automation and controls. The team mostly needs reports of what's been paid, and shared inbox access lets anyone plug in an invoice number to pull it. “If it's not in there,” Anderson tells them, “they either changed the invoice number or they just did not pay it.”

The results: A match rate near 100% and hours back every week

Centralizing on Supplier Payments Plus reshaped Insight Global's entire receivables operation.

• Match rate lifted to at least 98%, often near 100%.* Since going live, automated reconciliation reports detail every invoice paid on a payment, and manual matching has all but disappeared. “With everything just being put in as is, the accuracy is usually minimum 98%,” Anderson says, and by his estimate, “probably close to 100.” The only misses now come from client-side errors, like an extra digit in an invoice number.
• Near-zero unapplied cash.* The payments that once piled up unmatched now clear on their own. “I almost never see any payments made via BILL on the unapplied cash report.” When a payment is late at all, it's rarely more than a week, usually because of a weekend or holiday. 
• Up to 6 hours saved every week.* Automating the reporting “created less work that I was doing and gave me at least up to six hours back a week,” says Anderson. “That's at least an hour a day,” time he now spends teaching, training, coaching, and mentoring. 
• Consolidation and control across 86 accounts. What was once a sprawl of orphaned instances is now in a single, centrally managed platform. “Having everything together in one central spot alleviates the stress of figuring out where to go, who to go to,” Anderson says, and everyone in the organization knows he is the system admin who owns it.

Looking ahead: “You can't have automation without resources.”

With receivables running smoothly, Anderson is focused on connecting more of Insight Global's clients to BILL and on the client-onboarding and portal management work he supports across the business.

Asked to describe BILL in one word, DJ lands on “resourceful,” a word he uses for both the platform and the people behind it. “Being resourceful is all about knowing what you need to do and knowing how to get there,” he says. “You can't have automation without resources.”

_{*Based on Insight Global's experience using BILL as of May 2026. Results are not guaranteed and may vary by business.}