September 3, 2026
At BILL, we are in the middle of rethinking how we build and operate as a company. This week, we are making another deliberate change as part of that: as a workforce, we are going remote-first.
Every minute we save a BILLder from commuting into an office is a minute that they spend building, serving, and supporting the nearly 500,000 SMBs and accounting firms that put their trust in BILL. We think that's time well spent.
Why now
Half of our team was already fully remote, and the other half came into the office three days a week under our hybrid policy. That created two very different employee experiences at one company, and we spent real energy trying to bridge that gap instead of putting it towards the work that matters.
At the same time, the remote population proved the model works: hiring stayed strong, performance stayed strong, culture stayed strong, for half the company, for years. So instead of continuing to manage the divide, we realized the better path was to build one team that works the same way, with real programs for remote and for AI, at the same time, on purpose.
The future of work is already here
The way work gets done has changed. Over the last year, AI has accelerated that shift faster than most companies have been willing to admit. We have felt this directly. As more of our work has moved into tools like Claude, the record of what we decided and why lives in a shared, searchable place and not just with whoever happened to be in the room. That is not a lesser version of collaboration. For a distributed team, it is often a better one.
Going remote-first now is a deliberate decision to get ahead of that change, not a reaction to it. We measure our people on what they deliver, not where they sit.
This is a design choice for speed and agility, a recognition that clarity and velocity of decision-making matter more than physical proximity. Remote-first gives BILL a consistent way of working, and it broadens our talent pool. As a company, we believe in the value of in-person connection. But in-person time should not be the baseline for daily productivity.
Working one way means working faster
BILL is joining the forward-looking companies that are already building around that reality. We are rethinking the basics: what a meeting is for, how it’s documented , how work gets handed off, so all of it works the same way no matter where someone sits. We are committing to a single, consistent model rather than a hybrid approach. When everyone works the same way, you eliminate the hidden inefficiencies that slow teams down: uneven access to information, proximity bias, and fragmented communication.
In-person, on purpose
Going remote means being far more intentional about coming together. We are prioritizing thoughtful, high-value moments, including company wide events, team offsites, planning sessions, and customer engagements. We believe time in-person should be purposeful, energizing, and worth the investment, not something we default to out of habit. That doesn’t mean the office disappears: for anyone who'd simply rather work from a desk than home, we're keeping shared spaces open too. Remote-first means the office is optional, not off-limits.
Building for the businesses that count on us
Our customers don't care how many days a week our team is in an office. They care whether we are delivering trusted innovative technology that solves their pain points. A team that isn't tied to zip codes is a team we can build with the best people wherever they live, moving at the speed our customers need from us.
Yes, many companies are pulling people back to the office. We are going the other way because we are building BILL for the next decade for our people, and for the customers who trust us to get it done.
